JD Power Award
Andersen Companies, Including Renewal by Andersen, Sweep Top Three Spots in “Outstanding Customer Satisfaction with Windows and Patio Doors”
First time in J.D. Power history one company holds the top three spots in the home improvement category
CHICAGO, Illinois, January, 2018 – Andersen Corporation made history with a sweep of the top three spots for “Outstanding Customer Satisfaction with Windows and Patio Doors,” according to the J.D. Power 2017 Windows and Patio Doors Satisfaction Study.
“Delivering a first-class customer experience and building brands people value and trust underlies this historic recognition,” said Jay Lund, Andersen Chairman and CEO. “I am very proud of the commitment and dedication Andersen employees have to delighting customers at every touchpoint.”
Said Paul Delahunt, president of Renewal by Andersen, “This ranking is an honor for everyone who works at Renewal by Andersen. Ever since joining this company, I’ve been impressed by the dedication and effort that go into ensuring every customer job is done right, but being recognized as for outstanding customer satisfaction by J.D. Power is a great achievement for the whole team.”
The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 11th year, measures satisfaction among customers based on performance in five factors: appearance and design features; operational performance and durability; ordering and delivery; price paid for products and services received; and warranty.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability.
About Renewal by Andersen
As the start-to-finish window replacement division of Andersen Corporation, Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process and an exclusive product, through one of the largest nationwide networks of window-replacement specialists. For a complimentary in-home consultation, or to view more information about Renewal by Andersen visit renewalbyandersen.com.
About Andersen Corporation
Headquartered in Bayport, Minnesota, Andersen Corporation and its subsidiaries manufacture and market window and door products under the Andersen®, Renewal by Andersen®, Silver Line®, American Craftsman®, EMCO® and Weiland® brands. Andersen was founded in 1903 and employs nearly 11,000 people in locations across North America. Andersen is a privately held company. Visit us at andersencorporation.com.
*American Craftsman, Andersen, and Renewal by Andersen received the top three highest numerical scores among 16 companies in the J.D. Power 2017 Windows & Patio Doors Satisfaction Study, based on 1,904 total responses, measuring the experiences and perceptions of customers who purchased windows and/or patio doors in the previous 12 months, surveyed February- March 2017. Your experiences may vary. Visit jdpower.com
Renewal by Andersen
Renewal by Andersen of Chicago
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